Customer Experience Manager
Blue Cross Blue Shield of Massachusetts
Contract Framingham, Massachusetts, United States Posted 1 month ago
About Position
Customer Experience Manager (Contract)
$70.00 / Hourly
Framingham, Massachusetts, United States
Customer Experience Manager
Contract Framingham, Massachusetts, United States Posted 1 month ago
Description
Analyze customer experiences, identify gaps, and collaborate with business stakeholders to align customer needs with business goals.
Work with internal teams (analytics, research) and utilize tools like Miro to enhance customer journey strategies.
Responsibilities
- Proven CX management experience; familiarity with healthcare (payer) is a plus.
- Strong collaboration and communication skills.
- Comfort with data analysis and operational strategy.
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Blue Cross Blue Shield of Massachusetts
The Landmark Center , 401 Park Drive
6172465000