Data Analytics & Technical Analyst
HARMAN International
Contract Stamford, Connecticut, United States Posted 4 months ago
About Position
Data Analytics & Technical Analyst (Contract)
$75.00 / Hourly
Stamford, Connecticut, United States
Data Analytics & Technical Analyst
Contract Stamford, Connecticut, United States Posted 4 months ago
Skills
Collaborate with business users to resolve Qlik dashboards bugs and address any concerns to ensure alignment with business goals and objectives. Automation of Dashboard runbook. Maintain response time standards to promptly address and resolve tickets ensuring minimal impact on user productivity. Follow ticketing processes via HARMAN internal ticketing tool and email. Provide exceptional customer support for Data & Analytics platforms and assets’ and ensure overall customer satisfaction. Ensure compliance with established policies and procedures. Collaborate cross functionally to develop and deliver user training and support for system changes including user manuals and documentation.Description
This Data & Analytics Technical Analyst will be responsible for the investigation, resolution, coordination, and support of Data & Analytics Dashboards and Data & Analytics projects at HARMAN. You will primarily interact with HARMAN business users and aid them in bug fixes to their Qlik dashboards, addressing and resolving dashboard concerns & errors, optimization recommendations, enablement activities, and any general inquiries surrounding Data & Analytics platforms and assets at HARMAN.
Responsibilities
- Bachelor's degree in computer science, information systems, or a related field
- Proficient in Qlik Sense development and visualization software, including scripting and data modeling.
- Experience with data integration and programming languages (SQL)
- Minimum of 3-5 years of experience in a customer facing support role preferably in a large organization
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Ability to work independently and manage multiple tasks and priorities in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to think creatively and strategically, with a high attention to detail.
- What is Nice to Have
- Experience in a technical support role.
- Prior experience with Data Visualization Platforms
- Prior experience in Data Analytics/Analysis
- Ability to be flexible and adaptable in a fast-paced/high-pressure environment, while maintaining good customer relations.
- familiarity with version control tools
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HARMAN International
400 Atlantic Street