Desktop and Mobility Support Analyst

Description

This contract position is responsible for providing IT client services support to AMD's internal customers. Main responsibilities include computer imaging, data transfer, personalization(configuration), scheduling, customer support, and inventory management. It is anticipated thatthe qualified individual will be spending 80% of their time working on fulfilling requests andsolving computer incidents, and 20% in supporting projects. Additional responsibilities include mobility support, working with 3 rd party vendors, and evaluating policies and processes. The candidate will be performing varying degrees of problem determination, root cause analysis, and resolution of desktop hardware, software problems, and support items pertaining to mobility. The candidate will be responsible for effectively using available technical resources and providing the service within established service level. Job Functions

· Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems forend users, recommend and implement corrective solutions.

· Manage and maintain mobility queue and meet SLAs for incoming tickets.

· Project manage software/hardware rollouts and refresh items.

· Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.

· Assess the need(s) for and implement performance upgrades to end user work stations/mobile devices, including the installation of these upgrades (for examplememory).

· Provide technical guidance to other members of the team.

· Collaborate with the global IT service desk and 3 rd party vendors to ensure efficientoperation of the company's desktop/mobility environment.

· Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobilityproblems.

· Perform subject matter expert duties to other support teams when needed.

· Develop and maintain software packages and tools used for software distribution.

· Assist in preparing, maintaining, and upholding procedures for logging, reporting, andstatistically monitoring desktop/mobility operations.

· Accurately document instances of desktop equipment or component failure, repair,installation, and removal.Interface with third-party support and equipment vendorsPrimary Qualifications

· Excellent communication skills, interacting with AMD employees and contractors at anylevel.

· Associate degree in information technology, or related field (or equivalent experience).

· Minimum of 3 years of IT Desktop Support experience.

· Experience working in a global company.

· Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, AppleiOS, and Android mobile OS