Desktop Engineer

Description

IT support (troubleshoot hardware and software issues) for all client Americas region and home office users
Install and configure software and computer systems
Assist with password or login problems or WPaaS migration
Logging/updating troubleshooting steps on respective tickets in HPSM
Walk clients through steps to help them resolve their technical problems
Imaging / reimaging & update Laptops/Desktops and send them to our staff using our shipping department
Support for the Testing of WPaaS project
Installation of any additional software using Microsoft Endpoint Configuration Manager Logistic
Co-ordinate with staff to receive the devices of resigning staff and keep that properly in store and update in HPSM
Receiving IT devices (Desktop/Laptop/Monitors/Docking Stations/Mouse/Keyboard etc. from Supplier (CDW) and keep that in Stores in Administrative Building and add the receiving device (Desktop / Laptop / Monitors) to HPSM
Co-ordinate with Manufacturers for the devices under warranty and replace if they send any customer replaceable parts.
Inventory auditing for IT devices in stores.