Desktop Support
Helmerich & Payne Inc
Full Time Dallas , Texas, United States Posted 1 year ago
About Position
Desktop Support (Full Time)
$0.00 / Hourly
Dallas , Texas, United States
Desktop Support
Full Time Dallas , Texas, United States Posted 1 year ago
Skills
Hands on experience in installing & troubleshooting hardware issues for Laptop Desktop Printers and accessories Basic knowledge of enterprise LAN WAN Server setups and concepts. Ability to perform smart and physical assistance activity under instruction at sites. Ability to lift / move computer equipment weighing up to 50Lbs. Conference room A/V equipment assistance & troubleshooting Basic VOIP phone configuration & troubleshooting Smart hand support for peripheral and networking hardware including but not limited to monitors keyboards mice printers fax machines scanners routers wireless routers switches firewalls racks cabinets multi-port data termination panels all under ‘Smart Hands’ capabilityDescription
Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Good Customer management skill,
Good in oral and written communication
Able to interact and work with customer at different levels.
Self- Driven and result oriented.
Really passionate about the work
Ability to work with deadlines and complete tasks on time.
Responsibilities
- Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
- Experience with Anti-spyware and Anti-virus software.
- Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
- Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Basic understanding on Data backups,
- Basic understanding and troubleshooting for VDI, SCCM
- Basic configuration & troubleshooting of Apple machines /mobile devices
- Contribution towards creating KB article
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
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