Genesys Consultant
Apple Computer Inc
Contract Sunnyvale, California, United States Posted 10 months ago
About Position
Genesys Consultant (Contract)
$55.00 / Hourly
Sunnyvale, California, United States
Genesys Consultant
Contract Sunnyvale, California, United States Posted 10 months ago
Skills
Explain Multi-site Architecture? Explain the Complex Project which you have develop in the Composer Routing Which Blocked used for Queue Treatment and do you Send Call to an Agent from IVR? How do you pass the Variables from one Workflow to another Workflow? ORS Architecture? Exceptional Handling and Default Routing? Scenario- Let’s say you have 3 Routing need to handle together like Skill based SLR PAR. How do you configure your workflow? Blending agent for the Multi-site Environment? iWD configuration using Composer and IRD ? These questions they asked Mainly Focused on - Multimedia Composer Routing (Email & iWD) Agent Reservation in SIP Cluster Architecture and Configuration?Description
Hands on Experience in Genesys Routing Composer Development required
Hands on Routing Experience in Composer Multimedia channel Development (Email, Iwd)
Experience in Service Level Routing and Priority Tuning
Able to Explain and strong knowledge in Multi-site Architecture.
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