Infrastructure Support Analyst

Skills

Description

Critical National Infrastructure (CNI) department currently provides IT support services for Energy Management Systems (EMS), Outage Management Systems (OMS), and Gas Management System (GMS) applications that drive the company’s operations



The role is responsible for supporting Tool, Application and Monitoring infrastructure for US Critical National Infrastructure (CNI)
The candidate must possess excellent interpersonal, teamwork, oral and written communication skills

Responsibilities

• Participate in projects while meeting critical deadlines
• Self-motivated individual
• Ensure that configuration and change management processes are documented accurately
• Respond to all major incidents
• Create new server and system environments as needed, including designing, completing system installation, documenting, and enforcing system standards
• Optimize system performance by monitoring, troubleshooting issues, and scheduling upgrades to maintain a secure and reliable environment
• Secure mission critical systems by establishing policies, enforcing policies and monitoring access
• Implement changes to stage, test, development, and production to allow applications and services to access devices
• Ensure device logging is active and forwarding properly to the appropriate repository
• Interact with internal and external stakeholders to resolve issues by troubleshooting and utilizing creative problem-solving skills
• Ability to work both independently as well as in a team environment
• Local travel is required, as needed, to support the CNI environments
• Participate in an on-call rotation, providing after-hours and storm support when required