IT Business Analyst

Skills

Description

• Traditional BA responsibilities for creating user stories, attending meetings, note taking, managing backlog and testing.

• Technical BA who knows backend data flows, light coding experience, so preferable someone with a developer background who preferred going the BA route.

• Experience with Twilio and SalesForce. Twilio is a programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs. If not Twilio, the Technical BA needs to have experience around Automated Messaging such as Text, Email, Phone etc.

Azure experience, Backend Data Flow, Platforms, API’s



POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration of all digital initiatives; inclusive of, but not limited to, web site development, mobile platform and presence, internal application development, content management, self-service adoption, and ongoing maintenance of electronic channels.

Responsibilities

• • Translate emerging customer needs and technologies into actionable business terms and associated plans. Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with desired scope and preferences of our customers.
• • Review/write requirements; perform testing and post-production validation, act as liaison between business units and IT, and communicate system and process changes to the business areas.
• • Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels. Assure that the proper business case has been provided and the solution fits with overall strategic direction.
• • Designs and administers standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to.
• • Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans.
• • Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality.
• • Determines and designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing training of the user community.
• • Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
• • Assignments are standard in that incumbents at this level are able to identify and solve problems that tend to have straightforward solutions. Decisions are made within defined guidelines and policies. Incumbents are expected to investigate and analyze situations/problems and recommend solutions. As incumbents grow in knowledge of functional area, will become more capable of presenting solutions to 'customers' without needing assistance from others. This position is responsible for identifying issues and solving problems for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority within established guidelines for projects and applications and is expected to ask for guidance for more complex or non-standard situations. Expected to work at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.
• • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.