IT Desktop Support Specialist

Skills

• 5- 10 years of IT End User Trade Floor experience in a leading financial firm in high paced environment. • Installation Troubleshooting and Support for Operating System windows 7/10 /11 MAC OS) MS Office 365 suite One Drive MS teams and other Investment & Corporate Banking / Trading applications. • Provide desktop support to end-users by diagnosing and resolving technical issues related to hardware software and network connectivity. • Install configure and troubleshoot applications on desktops and laptops. • Create and maintain user accounts in Active Directory including password resets and permissions management. • Configure and troubleshoot virtual desktop infrastructure (VDI) and VPN connections for remote users. • Troubleshoot and resolve issues related to temporary profiles user home folder migration and drive mapping. • Provide mobile device setup and support for smartphones and tablets. • Troubleshoot and resolve issues related to Microsoft Outlook including email setup and connectivity problems. • Deploy software packagesmmediately required IT Desktop Support Specialist at NYC NY (Day-1 Onsite) and updates using SCCM and other enterprise software management tools. • Ensure all desktops and laptops are properly patched and up to date with security updates and software upgrades. • Ability to coordinate CM End users’ issues with various Level 3 Server / Network support groups and project teams for service delivery enhancements maintenance and upgrades. • Collaborate with other IT teams to ensure the smooth operation of IT infrastructure and services.

Description

• We are seeking an experienced IT Desktop Support Specialist to join our team.
• The ideal candidate should possess excellent technical skills with a strong knowledge of VDI, VPN, AD, Mobile set up, Temp profile issue, application installation (Bloomberg Terminal), drive mapping, user home folder migration, Outlook issue, and SCCM.
• As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems.

Responsibilities

• • Bachelor’s degree in computer science, Information Technology, or related field.
• • Good experience in desktop support, including experience with VDI, VPN, AD, Mobile set up, Temp profile issue, application installation, drive mapping, user home folder migration, Outlook issue, and SCCM.
• • Experience with Active Directory, SCCM, and other enterprise software management tools.
• • Strong analytical and problem-solving skills.
• • Excellent communication and interpersonal skills.
• • Ability to work independently and as part of a team.
• • Willingness to learn new technologies and keep up to date with industry trends.