IVR Application Developer
Delta Dental Plan Of Michigan
Contract Okemos, Michigan, United States Posted 6 months ago
About Position
IVR Application Developer (Contract)
$75.00 / Hourly
Okemos, Michigan, United States
IVR Application Developer
Contract Okemos, Michigan, United States Posted 6 months ago
Skills
Must have IVR PBX Telephony and call center project experience.Description
The ideal candidate should have at least 5 -10 years of experience in one or more of the following:
· Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
· Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
· Knowledge of PBX architecture, telecommunication network services, and contact center systems.
· Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
· Strong understanding of contact center operation, including key metrics and workforce management needs
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