JIRA Global Administrator

Description

We require a Senior level (expert) Jira Global Administrator with all the required knowledge

Responsibilities

• Senior level Jira Administrator with background on both global administration and project level.
• Strong background in setting up newly created instances
• Strong background in best practices for both governance and also setup
• Must have the ability to communicate well and even further instruct our team on what they are doing, working on, setting up.
• Understand what setup was and how best to manage that project, and all projects going forward
• Ability to not only help set up the Jira instance, but also able to explain verbally the steps they are taking and that we as a team need to take going forward.
• Strong background as a contractor that is a team player and will knowledge transfer to us.
• Ability to help us train and learn the differences in global administration and project admin.
• Jira service management, does and don’ts. What can we utilize it for
• Ticketing, internally how do we interact with teams and their service requests. Again, starting from scratch what is the best model for us to implement and explain that to us/show us
• Document both decisions made by themselves, but also helping to own documentation we’ll form as a team surrounding jira and governance.
• Our team has ownership of administration for Jira going forward. Help us to understand what that means and how to manage that set of duties.
• Currently there are two different teams in our instance, not including my own support team. Helping us to understand how to manage the instance itself, what should we know now while we are “small in usage” that will help us avoid problems down the road.
• If there are integration abilities between Jira – ServiceNow, confluence, ADO, other tooling we own. That will also be a plus for us as we mature.