L2 Production Support

Description

Must have 5-8+ or more years of hands-on experience and can deep dive into issues in the technologies related to:
Unix/Linux shell scripting
PL/SQL
Informatica 10.4 (Power Center)
SQL Developer/Toad
Putty
Rally
Control M Scheduling
Teradata SQL Assistant
Teradata Viewpoint
Release/Deployment, Operational Readiness, Production Governance is a must
Bachelor's degree or foreign equivalent in Computer Science, Information Systems, Engineering, or related field is required.
Must be a self-starter, quick learner/adapter of new/required technologies to meet the project requirements to support day-2-day support activities
Ability to understand complex problems, identify root causes and remain goal-oriented within a dynamic environment
Proven high performer, demonstrated by consistent high-performance reviews, exceptional customer service management
Computer competency and literacy in Microsoft Windows applications especially with Excel, Word, PowerPoint, Outlook is a must.
Strong interpersonal and communication skills, including the ability to interact at all levels of the organization in person and over email is a plus.(Senior Leadership, Business Leadership, Technical resources, 3rd party vendors)

Responsibilities

• Pluses:
• Working experience in Retail/Pharmacy area is a plus
• Basic understanding of application development/architecture, change management, incident and problem management is a plus
• Day to day:
• Troubleshooting batch events in Informatica, Unix, SAP
• Perform analysis & code deployment of recurring problems, provide recommendations and work with outside teams to identify/implement solutions
• Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring
• Assure quality, security and compliance requirements are met for supported areas.
• Analyze performance trends and recommend process improvements to ensure SLA's are met