Lead Engineer (Java, IVR)
Google Inc
Contract Mountain View, California, United States Posted 2 weeks ago
About Position
Lead Engineer (Java, IVR) (Contract)
$75.00 / Hourly
Mountain View, California, United States
Lead Engineer (Java, IVR)
Contract Mountain View, California, United States Posted 2 weeks ago
Skills
Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g. Dialogflow Contact Center). Experience with contact center technologies and processes. Certifications in Google Cloud Platform or related technologies.Description
Proficiency in scripting languages (e.g., JavaScript, Java, Python).
Excellent communication and leadership skills.
Understanding of IVR design principles and best practices.
Excellent problem-solving and troubleshooting skills.
Ability to work independently and as part of a team.
Responsibilities
- Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI.
- Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.
- Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects
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