Maintenance/Support Engineer
Samsung Research America
Full Time Mountain View, California, United States Posted 3 months ago
About Position
Maintenance/Support Engineer (Full Time)
$0.00 / Hourly
Mountain View, California, United States
Maintenance/Support Engineer
Full Time Mountain View, California, United States Posted 3 months ago
Skills
Maintain and support datacenter software technologies and expertise to drive Samsung memory technologies and innovations for use in public and private clouds by leveraging the benefits of memory innovations. As a key member of the Storage Software team you will be responsible for maintaining software for a state-of-the-art distributed storage system. The successful candidate must be a strong team player and have excellent communication skills and demonstrated ability to work on high-quality products under tight deadlines. Responsibilities: Be the first line for defense in triaging the issues arising from QA and potential customers. Work with QA support and customers in consultation with the development team to triage issues and provide necessary support needed on an immediate basis. Individual shall be highly motivated and ability to work with different teams with focus on resolving the issues in a timely manner.Description
Maintenance Engineer: (Maintain and support datacenter software technologies and expertise to drive Samsung memory technologies and innovations for use in public and private clouds by leveraging the benefits of memory innovations)
C/C++ on Linux.
Experience working in distributed storage systems.
Good understanding and experience in network protocols (TCP/IP, RDMA/RoCE/IB_verbs) and storage protocols such as NVMe over Fabrics, iSCSI, FC, development experience with SCSI stack, multipath and interface driver development, distributed, scale-out, fault-tolerant applications over Ethernet or InfiniBand.
Experience working in network file system protocols (NFSv3, NFSv4.1) is required.
Understanding of the fundamentals of RPC, NFS, Kerberos and Name Services Protocols like DNS, LDAP, AD and NIS is required.
Responsibilities
- • Creation of the Feature list based on the requirements documents considering both frontend & backend CMS. (SoW/Proposal).
- • Elicitation of the feature and the requirements with the stakeholders.
- • Writing User Stories and build the product backlog.
- • Creation of Wireframe in collaboration with UX/UI designers.
- • Feature List, User story and wireframing document review with internal reporting manager and incorporate the feedback as appropriate.
- • Coordinate with the client stakeholders and get the business deliverable sign off from the client.
- • Brainstorming the requirement with the internal stake holders.
- • Organizing and leading the requirements walkthrough session with the development & testing teams to spread the requirement.
- • Develop and maintain customer relationship and satisfaction.
- • Ability to demonstrate the application with the stakeholder on a weekly basis.
- • Ability to capture the bugs/feedbacks during the walk through with the stakeholder. Active Participation in Bug Triage meetings.
- • Takes up project review session with the Manager to improve the Business Deliverables.
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