Mobile Support Engineer
Dicks Sporting Goods
Contract Pittsburgh, Pennsylvania, United States Posted 5 months ago
About Position
Mobile Support Engineer (Contract)
$70.00 / Hourly
Pittsburgh, Pennsylvania, United States
Mobile Support Engineer
Contract Pittsburgh, Pennsylvania, United States Posted 5 months ago
Skills
App support experience in Android/iOS mobile application development is preferred Experience with Android SDK Kotlin and Java. Experience with iOS development platforms and tools such as Swift Understanding of the full mobile development maintenance and support life cycle Knowledge of RESTful APIs and web services integration.Description
-Provide technical support to resolve issues within multiple components of critical business systems.
- Analyze, troubleshoot and resolve issues related to application functionality, performance, and availability .
- Collaborate with development teams to identify root cause and provide solutions to recurring issues .
- Ensure that all incidents are tracked and resolved within the agreed-upon SLAs .
- Monitor system performance and identify potential issues before they impact the production environment.- Develop and maintain documentation for support processes and procedures .
Participate in on-call rotation and provide support during non-business hours
Responsibilities
- 5-6 years of experience.
- Review mobile app logs for troubleshooting and provide resolution for the issues reported
- Retrieve logs from the app for troubleshooting and provide practical resolution
- Should be flexible to analyse the issues faced in the product on both iOS and Android platforms
- Study the impact of mobile OS upgrades and patches on the Product and the client app
- Adopt a pro-active approach to keep the service delivery managers and engineering teams informed on possible impacts to the mobile apps
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