.NET Developer

Description

Technical Lead B Sc, M Sc BE, MCA.Drive and lead the team for management of one or more application portfolios WITH the objective of timely restoration of services and fulfillment of business requests thereby meeting service level commitments and continuou service improvement, in the portfolio managed WITHIN THE LIMITS OF pre-defined corporate guidelines.."Stakeholder Management.Responsible for liaising between project teams across locations and the Customer.Service Management:- Participat

Responsibilities

• Technical Lead B Sc, M Sc BE, MCA.Drive and lead the team for management of one or more application portfolios WITH the objective of timely restoration of services and fulfillment of business requests thereby meeting service level commitments and continuou service improvement, in the portfolio managed WITHIN THE LIMITS OF pre-defined corporate guidelines.."Stakeholder Management:
• - Responsible for liaising between project teams across locations and the Customer
• Service Management:
• - Participate and provide inputs for release planning
• - Act as the Cognizant Delivery team point of contact for the portfolio
• - Support Service Management / process related activities performed by the SMO with relevant delivery data
• - Responsible for end to end services for the application cluster / portfolio being managed
• - Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls
• Service Tracking:
• - Ensure adherence to SOW requirements including client security and compliance needs
• - Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution
• - Ensure adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)
• - Prepare performance dash boards & management reports
• - Ensure schedule adherence for release requests and notify stakeholders in case of deviations
• Service Execution:
• - Conduct periodic data analysis, perform RCA for any targets missed and customer escalations Report the findings to the Service Manager Implement all Corrective and Preventive actions
• - Deploy process as defined in the process handbook
• - Prepare release notes and ensure application documents are updated to reflect the changes made.
• Knowledge Management:
• - Ensure complete KT to support teams before any production release.
• People Management:
• - Coach the delivery team
• - Continually assess skill level and p