Netcool Engineer

Description

Provide engineering and monitoring services for the evolution of the Monitoring and Event Management Platforms
Following established written procedures, guidelines and techniques, develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions
Fully competent to work under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed
Often responsible for the completion of a phase of a project
Maintain and support the Monitoring platforms while adhering to client policies and standards
Participate in and help coordinate maintenance activities
Guide and mentor, a teams of specialists assigned to provide operational support of Monitoring Tools
Advise server and application support teams on how best to use Event Management functions
Develop, update and test server and application monitoring solutions most often in various scripting languages
Perform and assist with troubleshooting server and application issues that may or may not have monitoring solutions in place
Respond to incidents for application availability issues as part of on-call duties
Develop software solutions to address manual work, repeatable work or inefficient processes that can be improved
Prepare and maintain Monitoring solution design, support and process documentation
Support efforts to design, integrate and implement monitoring and event management solutions for core infrastructure, cloud infrastructure, applications, performance monitoring, and synthetic monitoring

Responsibilities

• Minimum 5+ years of experience with IBM Tivoli Monitoring (ITM)
• Experience with ITM Log Monitoring
• Good understanding of IBM Netcool Omnibus and the communication between ITM and Netcool
• Strong experience working with Linux and Windows servers
• Strong knowledge and working experience with Regex
• Strong experience scripting on Windows servers using PowerShell
• Experience working with scripting on Linux servers using Shell and Python
• Working knowledge of business or function for which application is designed
• DevOps Specialist
• Monitoring tools and Netcool