Network Engineer with CCIE

Description

· Leads engagements and provides escalation support for large scalesolutions and complex issues through deep 5G technical expertise.

· Supports engagements by training escalation best practices to support the 5G deployment

· Supports creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer

· Provides technical expertise and escalation support in documenting and resolving technical problems foundin products, software and solutions

· Leads engagements with other teams (Engineering/DevOps) to properly identify, diagnose, triage, and correct complex issues either through direct support and by root cause analysis

· Assists in leading team to build support / incident response options to maintain the operational readiness of customer 5G infrastructure

· Identifies key maintenance areas such as hardware capabilities, software anomaly thresholds, and licensing requirements

· Assists engagements with the creation of vendor support issues and the best practice use of change management

· Actively works with the Engineering teams for addressing systemic product, software and solution issues along and drives addressing usability and serviceability concerns.

Responsibilities

• · Technical focal point incident escalation resolution
• · Troubleshoot and resolve complex incidents across Cisco and AWS technologies.
• · Accountable for the accurate and timely resolution of network incidents detected.
• · Deliver knowledge transfer to DISH NOC engineers.
• · Partner with extended DISH operations teams for cross-technology incident resolution
• · Contribute to troubleshooting documentation and investigations, incident handling and help guides.
• · Assist in developing escalation path through NOC and to DISH Wireless Network Engineering to expedite remediation