Oracle Functional Analyst - CRM

Skills

Partner with stakeholders across business units (ex: Business Operations Customer Service Sales & Finance) to develop analysis and documentation in a collaborative way communicating effectively and efficiently with production managerial and executive teams. Evaluate analyze and communicate systems requirements on a continuing basis and maintain systems processes including the delivery of monthly status reports to all appropriate parties. Author and update internal and external documentation and formally initiate and deliver requirements and documentation. Conduct daily systems analytics to maximize effectiveness and troubleshoot problems. Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with supporting research and recommendations.

Description

Business analysts are the drivers of our continued growth and success. We are currently searching for an experienced business analyst to help guide our organization to the future. With their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst.
Drive awareness of requirements in CRM/Service operations across business units and identify substandard systems processes through evaluation of real-time data and design better system processes to overcome deficiencies.
Serve as thoughtful leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels.
Create and implement precise management plans for every project, with attention to transparent communication at all levels.
Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
Gather user requirements and design and coordinate system development and implement in production to ensure maximum usability.

Responsibilities

• Bachelor's degree (or equivalent) in information technology or computer science
• 3 or more years of experience in analytics and systems development
• Ability to think independently and regard business challenges as "opportunities rather than "obstacles.
• Ability to use analytical skills to divide and simplify complex business problems into simple and manageable ones.
• Ability to document and present problems and solutions.
• Team player with solid communication skills
• High proficiency in Excel, Word, and PowerPoint. Above average skills in SQL & PL/SQL
• Preferred skills and qualifications
• Strong working knowledge of relevant Microsoft applications, including Visio.
• Proven ability to manage projects and user testing.
• Extensive experience with data visualization
• Experience with ERP and/or CRM systems preferred.
• Experience with formal system development methodologies preferred.
• Experience in Oracle ERP (Service Contracts, Field Service, Install Base) highly desirable.