Pega Engineer

Skills

Bachelor’s degree in Information Technology or related field or the equivalent combination of education training and experience Working knowledge of banking/financial industry standards and practices 5+ years of experience in application support and incident and problem management 5+ years supporting Pega applications Experience in ITIL Service Operations including Incident Problem & Alert Management Experience leading/training junior team members on Pega application and incidents Strong knowledge of the PRPC Architecture and PRPC design and implementation Strong knowledge of Pega Application packaging security rulesets portals reports and other Pega OOTB tools

Description

Support a team of Level 2 engineers for Pega applications
Respond to end users for Incidents and Problems for multiple Pega applications
Coordinate Level 3 Support when required
Ensure compliance with corporate Incident, Problem, and Change Management Practices, standards, and procedures
Provide comprehensive day-to-day operational support
Support and coordinate recovery operations in the event of operational failure
Recommend, develop, and maintain complete and accurate documentation for supported environments
Coordinate availability and performance monitoring activities and execution of scheduled maintenance activities
Provide technical support and troubleshooting
Perform analysis of applications and enhancements for process improvement or re-engineering
Coordinate, document and evaluate unit testing for software defects
Ensure compliance with NFCU’s ISD standards, practices and processes
Perform root cause analysis to identify and resolve recurring technical problems
Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility
Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Ensure clear, concise and effective communication of material
Flexible to on-call rotation needs, open to work in shifts including weekend coverage as per needs
Perform other duties as assigned

Responsibilities

• Pega Certified System/Senior System Architect
• Strong experience on all Pega products including Robot Manager, Deployment Manager, AppFactory and CDH
• Extensive debugging skills in PRPC using tracer, clipboard and rules inspector
• Experience with PDC and server monitoring and agents monitoring
• Experience analyzing log files and reports from application sources