Product Manager with ServiceNow

Description

Onboard a senior Product Manager to support TJX IT/Global Back of Stores Store Portal 2.0 global expansion in ServiceNow, including a next generation Stores Reporting strategy (operational reporting) and SharePoint migration support across multiple business divisions.

Responsibilities

• • History of Service Now functional or implementation experience is required
• • Must be well-versed in Service Now deployment methodology/solution delivery process
• • Should have a broad understanding of Service Now modules/capabilities to support tech strategy reviews with core team
• • Support/lead where required to engage TJX's SN Platform team on capability mapping, updates to solution roadmaps and drafting of functional implementation plans to be approved by IT Leadership, including callouts for technology enablers
• • Liaise with SN vendor support team for demos, customer feedback sessions, design workshops, etc.
• • Working with shared service and delivery partners across multiple ARTs to deliver solutions
• • Execute Internal business stakeholder mgmt. activities including scope review (Lean Business Case), design workshops, epic readiness activities, and team resource plans
• • Managing a portion of the product team's Program Kanban, including development of Lean Business Cases, Features and Enablers
• • Provide program level epic support where requested, including business/IT governance processes, Leadership status reports, and collaboration with scrum team(s) in order to ensure delivery epics remain on track
• • Experience contributing to or maintaining a backlog of product features is preferred
• • Contribute to ART/program layer deliverables, including product visions and delivery plan updates
• • Provide ongoing support to Architectural Runway for technology strategy readouts and tech lifecycle reviews