Production Analyst

Skills

• Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python PowerShell Unix shell etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol). • Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred • Cloud AWS and Observability knowledge (such as Azure S3 buckets Splunk Cloud Watch Grafana/Pathfinder) • Production support experience - 24/7 support fast paced • Experience with Workday and/or Oracle Cloud is preferred.

Description

Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol). • Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred • Cloud, AWS and Observability knowledge (such as Azure, S3 buckets, Splunk, Cloud Watch, Grafana/Pathfinder) • Production support experience - 24/7 support, fast paced • Experience with Workday and/or Oracle Cloud is preferred.

Responsibilities

• • Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
• • Evaluates and acts on the production readiness for technology solution implementations and application deployments
• • Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring
• • Demonstrates root cause analysis skills for investigation of incidents impacting technology availability
• • 24x7 on-call rotation is required for this role (including off-hour, weekend and holiday coverage)
• • Ensures incidents impacting technology availability are resolved within policy standards
• • Accountable for your own work and effective coordination of process and information with others
• • Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments
• • Proactively helps team members and makes suggestions to improve practices
• • Proactively looks for automation opportunities
• • Help shape new technology standards with bringing on new fresh ideas

Educational Requirements

• • Typically requires 2+ years of relevant experience (Production Support/Application Support) working in a technical environment and solving technical issues related to applications, servers, database connectivity, etc.
• • Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).
• • Requires working and conceptual knowledge of various technical domains (Windows, Unix, Scripting, AWS, Splunk)
• • Is adaptable and able to learn quickly
• • Shows ability to work independently, as well as in a team environment
• • Possesses strong interpersonal skills, as well as, verbal and written communication skills
• • Basic knowledge of Automated Scheduler (e.g. Autosys) and batch support preferred
• • Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred
• • Basic understanding of DNS and Load Balancer concepts preferred
• • Basic understanding of Disaster recovery preferred