Production Support

Skills

Description

Key Skills – L2 Application/Production Support with exposure to MarkLogic and Investment banking (asset management ) domain experience


Your field of responsibility

CSAM production support analyst role is integral part of CSAM New York onsite team working closely with the business and development teams daily.

Responsibilities

• • Serve as a senior member of technical production support (L2-L1) to the Asset Management New York division, comprised of multiple trading applications hosted in heterogenous environments and having critical processing activities performed.
• • Provide timely and efficient technical support for the settlement, confirmation and asset servicing applications.
• • Extend knowledge and develop expertise in specific systems and business areas. Provide expert opinion on issues and queries affecting the functionality and design of the systems being looked after.
• • Develop an understanding of technical or business drivers and strategies that drive the direction of departmental or client initiatives.
• • Perform deep-dive investigations on complex system issues, provide solutions, and put forth proactive measures wherever applicable. Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring. Be responsible for production stability and Major Incident management (“MIM”)
• • Act as a liaison between end users and various IT teams (application development, infrastructure support, etc) on all application support related queries and actively embrace interaction with business groups
• • Collaborates with Service Continuity and Business Continuity Management (BCM) teams to plan and manage execution of Events like DR, Process Flow Tests, QMW and Emergency Patching of Production Environment.
• • Promote knowledge transfer and participate in knowledge documenting, sharing and improvement within team

Educational Requirements

• CSAM division is looking for highly motivated IT support engineers to be a part of onsite L2 production support team interacting with the business and development teams on a daily basis.
• Education & Professional Qualifications:
• • A degree in Computer Science, Engineering
• Essential requirements:
• • Production application support experience with business users and financial / banking do-main
• • Technical knowledge and skills with SQL/PLSQL/Marklogic, Linux and Windows
• • Understanding of batch schedulers (e.g. Control M) and reporting engines (QLIK)
• • Experience with .Net and web based technologies on a support level at least
• • Detailed knowledge & working experience of ITIL methodologies
• • Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow
• Additional skills which treated as a plus:
• • Knowledge of trade lifecycle and F2B processes
• • Knowledge of financial products e.g. Equity, SWAPS, Futures, Fixed Income, Commodities
• • Experience in any Trading management applications like Charles River Investment Management System
• • Trade floor users support experience
• Candidate “soft” skills requirements:
• • Strong analytical capability and ability to multi-task
• • Learning quickly and self-developing
• • Honest, initiative, responsible, self-disciplined, manageable
• • Ability to take ownership on issues resolution
• • Ability to perform under pressure
• • Strong interpersonal skills and ability to establish rapport with front office users
• • Excellent oral and written communication skills