Project Manager

Description

• Directly manage ongoing operational processes, including recurring meetings, project reviews, office hours, and project showcases, and vendor management and business reviews.
• In partnership with Analytics Product, identify and implement a consistent method for intake, prioritization, project planning, communication, audits, and steering across CSIA technology teams
• Support documentation and enablement including documenting roles, processes, functions, and stakeholders, and standardizing support and enablement for analytics and technology teams across CSIA supported tool
• Build and maintain a SharePoint portal documenting the aforementioned ensuring it is organized and easy to navigate; work with team members to identify and document knowledge gaps and create new content as needed; ensure that all content is accurate, up-to-date, and adheres to our organization's guidelines and standards; monitor and analyze usage statistics to identify areas of improvement and make recommendations for changes as needed; train and support users on how to effectively use the SharePoint knowledge base.
• Administer CSIA’s Jira projects and Confluence; manage user permissions and enablement; generate reports in Jira and analyze data to identify trends and areas for improvement; partner with Tech enablement to support CSIA teams in utilizing Jira for demand, prioritization and work management
• Develop and document a tiered communication framework and response plan for technology teams to use to communicate upgrades, outages, and minor platform issues.
• Support establishing metrics measuring CSIA’s efficiency and scale, such as quantifying tool usage and generating automated reporting to leadership; comparing tool usage against goals
• Provide consultation and support to CSIA users/teams on effective project management practices in Jira
• A passion for teaching individuals and teams how to increase their productivity and operational excellence through the effective utilization of technological tools and resources
• Exceptional organizational skills
• Strong analytical and problem-solving skills
• Continuous learner, bringing new insights and updated tools/methods for the team to demonstrate
• Collaborative and organized teammates, who build positive relationships and trust

Responsibilities

• • One (1) year experience in agile project management
• • Three (3) years' experience with Atlassian tools (Jira and Confluence). You should be very comfortable with JQL, building boards, and the bulk edit tool. Jira project automation experience is a plus. You should be familiar with Confluence macros.
• • One year experience as a Jira project administrator, including configuration/customization of a team project; managing sprints and releases; user management; JQL and reporting; configuring workflows
• • SharePoint experience including: Experience designing and developing SharePoint sites, pages, and web parts; Knowledge of SharePoint permissions and security;
• •Ability to troubleshoot and resolve issues related to SharePoint
• • Professional experience in a large-scale enterprise environment