QA Mobile Tester

Skills

Must have strong expertise in either Python Node.js ● Skillset should have the following Cyara testing tool Selenium Unit Testing Using Python ● Familiarity with the automation testing tools technologies Performance Load Smoke Integration testing Knowledge of AI NLP ML Chat bots will be an added advantage. ● Knowledge on Linux / Unix flavors ● Experience in Web Services using REST SOAP ● Knowledge of different authentication and authorization techniques ● Strong knowledge of code documentation and handover ● Experience building scalable high-available mission-critical platforms ● Exposure to any of the cloud platforms like AWS/GCP/Azure

Description

• Provides subject matter expertise in testing bots using Kore.ai across domains (voice, web agent assist).
• Expertise in testing for bots across chat, voice and agent assist.
• Expertise in troubleshooting Kore.ai errors.
• Expertise in verifying business requirements
• Ability to lead technical testing sessions with cross-functional teams (developers, UX designers, data analysts, product owners)
• Willingness to provide guidance and support as testers, data scientists, ux designers are learning this new way of working.
• Provides subject matter expertise for unit and integration testing for features developed on the Kore.ai platform.
• Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.
• Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and / or Kore feature requests.
• Participates in design, code, and test inspections throughout the life cycle to identify issues.
• Explains technical considerations at related meetings, including those with internal departments.
• Writes and elevates code using Vanguard’s SDLC tools and process.• Consults on implementation of knowledge and call summarization features, inclusive of Gen AI
• Support during production incidents involving the Kore platform and features running on the platform
• Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot.
• Other duties as agreed to by both parties
• Will work in high traffic / real-time Enterprise apps
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will gain experience in scaling applications and database infrastructure
• Able to lead the team from technical, managerial leadership perspective
• Inspire & motivate team-mates and be a cross-functional go-to-person
• Implementing proofs of concept, prototypes and production-grade software

Responsibilities

• Min 5+ yrs hands on Automation Testing tools ike Selenium, Cyara , Python etc
• • Familiarity with KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python is preferred
• • Good experience on Conversational AI Platform
• • Exposure to Gen AI and its concepts with conversational AI Products
• • Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist
• • Experience on Node Js used for chatbot backend technology
• • Good experience in Design and Solution Architecture for creating chatbots & voicebots using Kore.ai