Retail Store Systems Analyst

Description

Implement, build and support our point of sale and in-store payment solutions and associated integrations, primarily PredictSpring, Aptos POS, Aptos One and RetailPro store platforms and SAP FMS Pricing and Promotions for retail
Translate business requirements to functional requirements delivering functional specifications, data flows, standard operating procedures and solution documents for store front interfaces and applications
Execute enhancements, projects and IT Requests for POS systems and supported interfaces
Build, optimize, enhance, and maintain store front retail application jobs and workflows using approved workflow automation tool (control-M)
Provide functional expertise and L3/L4 escalation support for store systems or questions related to master data, stores, items, pricing and promotions and transactional data issues or questions related to stores, items, sales, pricing, and promotions
Maintain and manage in-house test lab environments ensuring version control and configurations
Schedule, support and help execute software deployments, patches, upgrades, and rollouts, align and review with Store Operations team for final approval and sign off
Manages consulting resources responsible to execute and deliver against projects and major enhancements
Transitions project work and system changes to service provider, providing detailed solution and documentation, training, and knowledge transfer
Provide functional expertise and L3/L4 escalation support for global store systems
Review aptos package deliveries and sign off on finalized build and delivery
Provide POS test environment readiness strategy and support restaging and initial testing setup
Support discovery and design efforts for new POS or instore payment features and enhancements
Provide support coverage for hypercare and go-live of new features, enhancements and deployments
Support E2E testing efforts and help triage issues encountered
Manage access to Aptos environment
Manage Problem ticket RCA approvals and next steps
Support FSL on new store staging and testing including gold key image troubleshooting or package deplopyment failures
L3 Support on back of house Aptos SaaS environment on break fix, Aptos patching and updates- WebEJ, Enterprise Returns, CRM and Polling
Manage and co-ordinate QA of new security tool patching, updates or changes
maintain and develop scripts to manage mass deployment of new patches using powershell or batch filesLead working sessions with key business and technical team members for the purpose of defining functional requirements & expected outcomes
Good technical depth of store systems, payment systems
Define SOPs and Processes
Knowledge on how store systems work and backend Store components