RPA Analyst

Skills

Bachelor’s degree from an accredited college or university required; field of study in Computer Science User Experience Informatics or Industrial Engineering preferred. Master’s degree is a plus but not required 4+ years experience in digital web design digital marketing product management or related field 7+ years of overall experience 2+ years experience working with RPA products/platforms with a strong understanding of RPA application across business processes Familiarity with customer data personalization and customer engagement metrics sourced from digital channels Ability to document use cases business requirements functional requirements technical specifications and solution diagrams Define product strategy and frameworks

Description

Delivery digital transformation results by defining and implementing advanced RPA (using the Automation Anywhere platform) to help measure the success of digital properties and drive strategic business decisions for Maximus
Be a SME in RPA to provide strategic guidance for digital needs across Maximus’s digital experience properties to produce measurable, scalable, and sustainable results.
Collaborate with digital stakeholders to define KPIs, reporting requirements, and overall measurement strategy for capability product roadmaps
Execute and monitor approved implementations and lead the triaging of production related issues
Proactively engage with senior stakeholders in business, innovate and identify new ways of improving processes, and create value from data and analytics-driven digital products
Accelerate company-wide transformation towards and adoption of digital products
Create roll up and aggregate reporting for various levels of leadership
Manage and organize all Robotic Process Automation reports and workspaces within appropriate Automation Anywhere control room console
Analyze trends and data to provide recommendations and guidance to stakeholders
Creating, managing, and enforcing capability standards to ensure robust and consistent implementations are enforced
Ensure digital document capabilities are implemented successfully on various properties, monitoring progress against agreed schedule, quality, scope, and budget
Create and maintain requirements documents and standards
Work with multiple development teams to engineer and manage a digital data layer across Maximus websites and applications that follows best practices

Responsibilities

• Domain knowledge of health care, call center, or public sector preferred but not required.
• Certifications in agile delivery methodology is a plus
• Experience working with COTS implementations
• Knowledge of other RPA platforms (i.e. UiPath, Blue Prism, IBM, etc.)