Salesforce Administrator

Description

Supports and maintains software-as-a-service (SaaS) and enterprise-wide applications associated with the collection, retrieval, accessibility and usage of data for internal department planning and activities. Performs basic configuration, setup, and updating of application, including table definitions and access control. Enters and ensures validity of data entered into established tables, fields and system databases. Builds and produces reports using query and flexible reporting tools to meet the requirements of business management and staff. Sets up user accesses and trains users on application. Recommends changes in applications development, maintenance and system standards.

The Salesforce Administrator is responsible for the administration and continuous improvement of Salesforce for all stakeholders, including Sales, Marketing, Accounting, and all other internal teams utilizing the platform. Acting as the liaison between various internal groups, the SF Administrator will be responsible for managing the Salesforce environments (production and sandbox), supporting Salesforce-based applications, troubleshooting and working with end-users to insure that the application meets the needs of the business and keeps pace with any changes in operational requirements, policies and/or procedures.
Outline the job’s day to day responsibilities, the level of complexity and the actions the job holder must complete to succeed at the job.
Administration of the Salesforce environment including, customizing and implementing profiles, roles, security settings, sharing rules, custom applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, and reports
Coordinate testing and manage deployment of software updates
Develop data handling processes to minimize duplication
Develop and maintain administrator and user documentation
Provide guidance and advice to users who are developing and run daily/weekly/monthly reports to insure data and process integrity
Coordinate introductory training for new Sales staff and manage a regular training program for the existing Sales Team to ensure all staff are informed of best practices and new developments
Maintain sales territories, users, and account hierarchies within Salesforce

Responsibilities

• This section captures the minimum level of experience, education and qualifications or expertise required to perform the job.
• Bachelor’s degree in Computer Science or related field preferred, or equivalent experience
• Experience in sales and/or marketing environment with a working knowledge of sales and marketing processes, such as in-depth knowledge of CRM systems and strategies
• Experience in sales cloud and marketing cloud
• Marketing Automation Experience (Eloqua, Marketo)
• Proven experience building components of a Salesforce system to support business processes
• Must have a Salesforce Administration Certification – must be active