Salesforce Administrator

Skills

Reporting and Analysis Support: Support established reporting and analysis through daily weekly and monthly reporting requirements. Identify the reporting needs and build self-service dashboards in CRMA Work with high dimensional and fast moving data to build continually learning systems and through your work have direct impact on revenue and bottom line Using strong analytics skills business acumen and attention to quality to provide data and analysis to assist in solving complex business problems  Communication and Documentation Proactively communicate to management the successes issues status etc. to be able to inform user community in a timely manner. Work closely with Business Units Product Development and Product Management teams to identify and answer important business and product questions. Communicate insights to executive leadership. Document appropriate procedures processes and activities to share knowledge Communicate insights and suggest improvements based on data and observed trends in order to advance reporting capabilities

Description

Technical support of Salesforce.com reports and dashboards
Make recommendations to the users for corrective action as necessary to ensure success. Create solutions to address any issues.
Communicate symptoms and impact of the issue clearly and effectively.
May assist with testing system components before system enhancements or new program developments are implemented.
Run ad-hoc queries out of Salesforce and develop presentable reports and dashboards.


Process Improvement and Analytics

Support new technology initiatives as they are introduced to the organization
Work on cross-functional teams to develop novel methods for analyzing and presenting data
Gather operational requirements based on management direction and business demands
Leverage systems knowledge and provide insight regarding impact to existing systems and processes
Participate in pilot programs including installation, UAT and documentation
Improve tools currently in place
Come up with creative ideas for enhancements based on observations and feedback that will support making it “easy”
Collaborate with business analysts and field operations to determine impact to any considered changes
Execute tasks to support implementation of changes as required.

Responsibilities

• 3-5 years of experience in related field
• Experience working in Salesforce CRMA required
• Preferred Qualifications:
• Reporting or Analytics experience
• Excellent time management skills
• Good verbal and written communication skills necessary
• Ability to work independently and execute across multiple groups
• Tableau or Power BI experience preferred