Salesforce BA

Skills

Description

- 10+ years of overall experience, 5+ years of experience with Salesforce platform.
- Proven strength in interpreting customer business needs and translating them into application and operational requirements.
- Excellent communicator with ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
- Excellent analytical and problem-solving skills.
- Excellent organizational skills.
- Excellent understanding of business process.
- Strong experience with software development methodologies such as Agile, SCRUM, Waterfall, etc.
- Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks.
- Proven ability to easily adapt to changes in processes, procedures and priorities.
- Familiar with web service concepts and ability to test web services and interpret responses.
- Strong knowledge and hands on working experience with Salesforce platform (Sales cloud & Service cloud)

Responsibilities

• - Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
• - Evaluates the overall business need and assists with design and implementation to ensure solutions achieve overall business objectives.
• - Develops a roadmap for meeting the short-and-long term objectives.
• - Writes requirements and translates specifications to technical experts. Identifies potential technical problems.
• - In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
• - Validate development matches the business expectations before moving items to QA.
• - Understand the upstream and downstream effects of the enhancement that are being made both from the business process perspective and technology.
• - Facilitate UAT with the Business Units prior to Release.
• - Coordinating communication between different development disciplines, Salesforce, Java, Enterprise Data Warehouse, and IT Operations.
• - Facilitate priority meeting with business leaders to review requests and stack rank prioritized requests.
• - Manage the request in take process and properly set Business Unit expectations.
• - Collaborate with other IT Teams and Business Units with an interest in the enhancements made by the Workstream.
• - Some Salesforce report development and data loading.