Salesforce Business Analyst

Skills

Drive the software development effort by acting as the voice of the user to define and clarify requirements with the development team through continual team collaboration business acceptance testing making quality decisions and taking responsibility for the overall development team success. Interface and understand the needs of multiple stakeholders. Create analyze and validate detailed functional specifications. Drive user acceptance testing by creating test scenarios documenting issues and working with the development team to resolve and leading test sessions with business users. Write and maintain supporting training documentation. Draft end-user communication including monthly newsletter release notes etc. ensuring all posted material is current. Perform Salesforce helpdesk function including maintenance administration and customer service Perform Salesforce helpdesk function • respond to requests for technical assistance in person (TBD) via phone electronically • diagnose and resolve technical hardware and software issues • research questions using available information resources & advise user on appropriate action • log all help desk interactions and administer help desk software • identify and escalate situations requiring urgent attention redirect problems to appropriate resource • stay current with system information changes and updates Perform daily maintenance and user set up/deactivation on Salesforce Support team members in the daily activities and operations of projects and data management as needed.

Description

The Leasing Applications Business Analyst reports to the Sr. Manager, CRM and Leasing Applications and works closely with the Application Engineering team and other URW departments to understand business needs, translate them into requirements for development, and coordinate acceptance and launch of solutions that solve those needs.

Responsibilities

• · Strong ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.
• Fundamental analytical and conceptual thinking skills.
• · Experience in gathering requirements, functional design, and documenting business processes.
• · Experience in facilitating evaluation of business requirements for business application integration and delivering new or modified system enhancements.
• · Bachelor’s level degree in a relevant field and minimum 3-5 years relevant experience.
• · Experience with Salesforce preferred
• · Proficient in MS Office including MS Word, MS Excel, MS PowerPoint and MS Visio.