Salesforce Business Analyst

Skills

· Collaborate with key stakeholders (service lines technology and operations) to understand project objectives priorities timelines and champion solutions to meet their needs. · Facilitate business process and requirements gathering sessions. Clearly document business and functional requirements process workflows gap analyses user stories as well as acceptance criteria. · Define ‘as-is’ state for complex enterprise solutions model ‘to-be’ state identify/assess gaps and propose improvements. · Provide leadership and direction to developers and QA team to ensure requirements are understood and test cases cover all use cases to ensure coverage. · Work with stakeholders to develop change training and adoption strategies. · Partner closely with program leadership to create executive briefings on key topics. · Lead and organize UAT efforts with business stakeholders including the creation of content. · Develop and document workflows and processes within infrastructure/software as required to support client and team business needs. · Facilitate user review and acceptance of application configuration and performance. · Provide training and implementation user support during delivery activities. Contribute to the Technology team knowledgebase with best practices lessons learned concept and solutions documents. · Act as an internal resource/SME for other C&W teams on best practices how-to’s and solutioning for supported technologies. · Support the project managers with status reports directing escalations etc. · Escalate risks issues and roadblocks to the project team.

Description

The Salesforce Business Analyst is responsible for providing business process and system analysis, as well as scope definition for the Firm’s Salesforce initiatives. This individual will focus primarily on supporting the Marketing team with Salesforce and Marketing Cloud initiatives.
Responsibilities include helping ensure the project team can efficiently deliver solutions to our internal clients that meet or exceed expectations. This is an individual contributor role, however the Business Analyst will play a key role in organizing work efforts of various teams to achieve a common goal.



Job Description



The Business Analyst will have the primary responsibility of helping to define and ensure that the Salesforce solutions support the stated objectives as defined in the roadmap. As such, this individual will partner closely with the project team, respective stakeholders and business subject matter experts to understand current business processes and translate new requirements into actionable solutions to achieve defined business unit objectives and KPIs/success metrics.

Responsibilities

• · Good technical or business foundation to include an undergraduate degree in Business, Information Systems or related field
• · 5+ years of business analyst experience
• · Strong knowledge of Salesforce platform
• · Marketing and Marketing Cloud experience a plus
• · Experience with Agile practices, including User Stories and “Definition of Done”.
• · Critical thinker/problem solver with logical thought process.
• · Strong communication skills, including presentation development and delivery.
• · Strong cross-team collaboration skills.
• · Strong attention to detail.
• · Stakeholder communication and expectation management.