Salesforce Business Analyst

Description

Salesforce Business Analyst
Excellent verbal and written communication skills required
Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
Strong customer focus ability to probe customer needs and translate customer requirements into system specifications required
8-10 years of business analyst experience required
Strong business acumen superb knowledge of business processes and CRM best practice required
1 years of strong operational experience with SalesForce.com preferred
Salesforce.com administrator certification a strong plus
Bachelor’s degree in business or information systems preferred

Responsibilities

• Manage the collection and implementation of business process requirements for SalesForce.com
• Work in a cross functional environment with various business groups IT and end users to identify document and communicate business processes
• Create Requirements for maintaining and enhancing visual layouts workflow rules and business logic layer to streamline and enhance business processes and improve user experience
• Work with the development teams to implement and integrate third-party products applications on the forcecom platform
• Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform
• Coordinate and lead user acceptance tests with the business units and end users against business requirements
• Maintain key system metrics to track trends in usage adoption and data integrity
• Train end users prepare related documentation requirements training materials process and data flows use cases functional design etc participate in cross-functional teams communicate key messages or address critical questions from the user base involving the CRM
• Perform system administrator function of the Salesforce.com CRM application Responsible for maintaining functional areas of contacts relationship accounts opportunities dashboards and reports
• Create and execute queries and reports maintain user roles security and profiles