Salesforce Developer With Service Cloud

Skills

1. Scrums. You'll start each day working with teams to understand responsibilities identify any issues and communicate priorities. You are a key member of the team helping bridge the technical requirements between product management and development. 2. Feature Design. You'll lead feature design to bring the art of the possible to life. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense for on our clients the market ADP's goals into your features. 3. Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers product managers other solution architects and UX teams to name some to continually drive innovation and make the product the best it can be. 4. Measurement. You will measure monitor and report product metrics product outcomes and business outcomes. 5. Variety of work. There is no typical day. You could be working on feature design new features product enhancements or business improvements. Best part? You'll get to see those ideas come to life. 6. Presentations. You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

Description

Service Cloud Product Management and Solution Design Experience
specifically, case page and call and chat integration across large scale implementation
Migrations from Siebel systems
Genesys Cloud experience is a plus
Experience Cloud Product Management and Solution Design Experience
Comfort with CRMA, Tableau and Analytics
Soft Skills:

Can manage a relationship based environment with many competing priorities
Can cut through noise to get to the root of asks and drivers
Ability to balance driving work forward while handling executive pressure

Responsibilities

• 7. Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• 8. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• 9. Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• 10. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• 11. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Educational Requirements

• 12. 8+ years of Product Management and Technical Solution Design Experience.
• 13. To thrive in this role, you have experience deploying and maintaining cloud-based Salesforce CRM solutions, both Service Cloud & Experience Cloud, with hands-on involvement in the technical design of the capabilities to deliver products to market in an Agile environment.
• 14. The ideal candidate is versed in Salesforce product strategy, development, design, and rollout, with a penchant for user experience.
• 15. Experience with Salesforce CRM Analytics and Tableau to fully integrate the client and associate experience and drive data driven designs and outcomes
• 16. You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact.
• 17. You focus on data driven decision making, are empathetic to client needs, can bridge the gap between business needs and technical possibilities and can drive to closure in an environment where there are many competing priorities.
• 18. You can think both large and small, building capabilities that can be used across the entire organization as well as designing for the uniqueness of each individual associate.
• 19. Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale is a plus
• 20. Experience in Human Capital Management is a plus.