Salesforce Functional Lead

Description

Understand and define key audiences and business processes (current state and future state)
Lead and facilitate requirements gathering sessions with clients
Analyze business and technical requirements and provide strategic recommendations and approaches in conjunction with other team leads and client stakeholders
Translate business requirements into user stories for project team development
Work with senior client stakeholders to ensure project success, including handling escalations
Manage/oversee the deployment process
Execute professional demos within each sprint

Responsibilities

• BA/BS degree or equivalent
• 4+ years of Salesforce experience
• Salesforce certifications, including Sales Cloud, Service Cloud, and Experience Cloud Consultant
• Experience in all phases of systems development life cycle within Sales, Service and Experience Cloud implementations
• Experience with Agile development methodology (e.g. Scrum)
• Excellent executive-level communication skills, both written and verbal
• Ability to be onsite with clients located with their same geographic market
• When working with a client outside the geographic market, ability to travel up to 25%