Service Desk Technician

Skills

Description

Must have deep understanding of windows operating system (windows 10 enterprise or above), installation, building machines using windows image, and troubleshooting.
Must have experience in IT Service Request Management System like Service Manager, Service Now, BMC Helix etc.
Must have experience with Mobile Device Management (e.g. MobileIron, Intune).
Must have experience with Cisco Phone Systems and IPC Turret Phone Systems.
Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
Must have VDI (Virtual Desktop) handling experience.
Must have excellent interpersonal communication skills and attention to details.
Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc.
Collaborative and team player.
Good organizational and problem-solving skills.
Good understanding of networking.
Ability to make decisions, plan effectively and work under pressure.
Ability to learn new technologies and adopt as per evolving business needs.
Workday Administration experience is huge plus.
Qualys vulnerability management experience is preferable.
Some experience to create reports using Excel, LDAP, and SQL queries is a plus.
Additional Education while not necessary, but would be considered a plus: Microsoft Certifications, Cisco Certifications.
Fluency in Spanish a plus.
Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience.
Responsible for supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems.
Supervise Information Systems, Security and Auxiliary services.
Fixing computers vulnerabilities and patching.
Analyze incidents reported by users and fixing them.
Handling Start of the day and End of the day processes.
Handling end-user’s problems related to phone/turret system and network.
Coordinates with Madrid (H.O.) to resolve systems issues.
Troubleshooting and solving systems/desktops performance issues.
Creating VDI Images and Maintaining Them.
Handling IT Asset Inventory Management.