ServiceNow Administrator

Skills

• Responsible for all features of the Atlassian suite of applications for the organization. • Interact with technical and project teams. • Recommend and manage licenses for the Atlassian suite products and add-ons. • Responsible for administration maintenance upgrades enhancements to JIRA Confluence and integrations with other tools and plugins. • Ensure system availability of all Atlassian tools based on defined SLAs. • Support for s/w deployment and maintenance projects. • Implement cross-functional department workflows to maintain the highest level of quality.

Description

• Manage Jira Premium Cloud instances and recommend options to optimize and secure workflows and permissions to allow for disparate teams to use Jira and Confluence in a manner that best suits their team.
• Configure, build out and manage workflows, projects, schemas, and screen schemes that utilize Atlassian best practices to meet business and stakeholder needs.
• Manage all aspects of the Atlassian tool chain including workflows, custom fields, schemes, add-ons, and integrations.
• Construct custom reports and dashboards using various filter types in JIRA.
• Perform advanced troubleshooting tasks on Atlassian nodes including resource utilization and stack trace analysis.
• Build new Jira projects, and author workflows based on user requirements.
• Setup integration between Atlassian and other productivity, developer, and analytics tools.
• Manage the Confluence environment and create spaces, pages, page templates as necessary.
• Configure JIRA and provide guidance to lean-Agile teams to include customizable workflows, team performance reports, integration with development and CI tools.
• Maintain proper balance between standardized views and processes that help the organization stay Agile-compliant.
• Manage user permissions for tools according to the needs of projects and teams.
• Perform application and system administration tasks.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
• Work with ServiceNow developer to configure integrations and reports between Jira and ServiceNow.

Responsibilities

• • Proven experience as a Jira Administrator with a strong understanding of Jira and Service Now configuration, customization, and best practices.
• • Experience with using Jira Software for project and portfolio management.
• • Certification in Jira Administration.
• • Experience with Jira and Service Now development, including scripting and creating plugins.
• • Strong problem-solving skills and the ability to work independently and in a team environment.
• • Excellent communication and interpersonal skills.
• • Experience with Atlassian products (Confluence, Bitbucket) and integrations.
• • Experience with database management, JQL and SQL.