ServiceNow Architect

Description

· Recent experience with Service Now - Common Services data model and Employee Center Pro

· Knowledge of Enterprise Architecture - Firewalls, Web Apps, API Integration

· Experience with Workstream (ex: ITOM, SACM, CSDM, Employee Experience)

· Nice to have - Technical governance board (configuration over customization) and Demand Board (prioritized work being requested)

Responsibilities

• · ServiceNow Architect for hands on designing business architecture, delivering technical roadmaps, application blueprints, data models and system overlays for business processes, decomposing business requirements against technical standards, current technical gaps and possible application modules needed, conducting risk assessments, governance processes and issue resolution in business architecture.
• · We expect our architects to have deep knowledge in ServiceNow applications, out-of-the-box configurations, business rules, and data tables, impacts of plugin and store app installations, and technical leadership for integration, testing, and operations of their assigned platform Workstream (e.g. ITOM, SACM, CSDM, Employee Experience, etc.).
• · Review project proposals or plans to determine a time frame, funding limitations, procedures for accomplishing projects, staffing requirements and the assignment of available departmental resources to various project phases.
• · Identify and schedule project deliverables, milestones, and required activities and tasks.
• · Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline a work plan.
• · Establish a work plan and staffing for project activities, iterations, or phases, and arrange for recruitment or assignment of project personnel.
• · Ensure that project goals are in line with business objectives.
• · Ensure that project goals are achieved.
• · Assign duties and responsibilities to project personnel and define the scope of their authority.
• · Direct and coordinate the activities of project personnel to ensure projects progress on schedule and within budget.
• · Review status reports prepared by project personnel and modify schedules or plans as required.
• · Work with business and cross-functional teams to develop Business Case and Cost Benefit analysis for prioritized initiatives within the program.
• · Manage multiple Vendor onboarding and identify key requirements needed from cross-functional teams and Vendors.
• · Work with other program managers to identify risks and opportunities across multiple projects within the department.
• · Manage budget across various workstreams and funding channels for maximum productivity.
• · Manage resource allocations and expectations for program.
• · Collaborate with the State DIT to ensure program compliance with the State IT Roadmap and all State Privacy and security requirements.