ServiceNow Business Analyst

Skills

- Ability to conduct workshops with multiple stakeholder function (cybersecurity data privacy enterprise risk management architecture product and platform teams some business functions) to capture their as-is-process needs current pain-point and design a to-be-model to address the pain-points resulting in streamlined efficient effective and auditable processes. Related expected deliverables are business requirements functional requirements technical implementation requirements - Ability to work closely with developers and testers to ensure accurate implementation of requirements.

Description

Deep understanding and hands on working experience of ServiceNow Integrated Risk Management (IRM) and Security Operations modules.
Prior similar experience with Archer expected.

Data Access Model:

Experience with reviewing, analyzing and designing a common data access model for cybersecurity (GRC and SecOps), data privacy and enterprise risk management.

Subject Matter Principles:

Familiarity with principles of the following domains and their applicability within ServiceNow.
- 1) cybersecurity governance risk and compliance and security operations
- 2) data privacy
- 3) enterprise risk management

Responsibilities

• Requirement Analysis:
• Experience in gathering and analyzing business/functional/technical implementation requirements for refined migrations from Archer to ServiceNow implementation.
• Process Re-engineering:
• Experience with reviewing, analyzing and redesigning (for robustness, efficiency, effectiveness and simplicity) cybersecurity governance risk and compliance and security operations that were previously in Archer, but need to move to ServiceNow.
• Documentation Skills:
• Proficiency in creating comprehensive documentation, including process flows, functional and technical specifications.
• Analytical Abilities:
• Strong analytical and problem-solving skills.
• Communication:
• Excellent communication and stakeholder management abilities.
• Technical Experience:
• Experience with ServiceNow configuration and customization.