ServiceNow Business Process Consultant

Skills

· 5yrs experience with Service Now Platform · 3yrs experience business process consulting/similar role · Experience with ITIL processes particularly Request Problem Incident and Change Management · Experience with ServiceNow Customer Service Management (CSM) Strategic Portfolio Management (SPM) and IT Asset Management (ITAM) modules · Experience with web technologies (XML HTML JavaScript Angular JS Web Services etc.) and system integration (SSO SAML SSL Web Services LDAP JDBC ODBC REST).

Description

The ServiceNow Business Process Consultant is responsible for analyzing, designing, and implementing business processes that improve efficiency and effectiveness within CPS. This role will work closely with various departments to understand their needs, translate them into technical requirements, and ensure the successful adoption of the ServiceNow platform. The consultant will also focus on continuous improvement and optimization of existing processes.

Responsibilities

• Certifications
• · ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for ITSM (CIS-ITSM) or other ServiceNow certifications.
• · Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification is preferred.
• Other Skills
• · Ability to manage multiple projects
• · Familiarity with Agile/Scrum methodologies and the ability to lead scrum teams
• · Excellent oral and written communication skills, with the ability to explain complex technical issues to non-technical people
• · Active listening skills, respecting others' points of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
• · Strong ownership, accountability, and attention to detail in all work efforts