ServiceNow Developer

Skills

Performs day-to-day administration of the ServiceNow tool including making approved changes to process and workflows. Configures and maintains user accounts groups roles policies rules events and scripts. Manages data through administration of tables fields relationships and metadata. Performs ServiceNow implementation tasks including but not limited to: design configuration integration custom programming and maintenance. Develops clear and concise knowledge technical & process documentation. Performs research installation testing and communications of vendor updates and new releases. Troubleshoots escalates communicates and resolves system issues. Loads manipulates and maintains data between ServiceNow and integrated systems. Controls system access and data security. Maintains the integrity of the ServiceNow tool across production and non-production environments. Monitors efficiency health usage and overall compliance of ServiceNow processes workflows and applications.

Description

As a member of the Information Technology (IT) Administration team, the IT ServiceNow Developer is responsible for the day-to-day administration, development, and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Problem, Test and other ServiceNow Applications. In addition to performing support functions, the ServiceNow Developer performs design, and implementation tasks like configuration, integration, custom programming, testing and deploys. The Developer partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. The Developer evaluates, coordinates, and performs installation and testing of vendor updates and new releases while maintaining system integrity and availability across sub-production and production environments. Additionally, the Developer stays abreast of new features and functionality, playing a key role in driving continual improvement, platform expansion and adoption.

Responsibilities

• Partners with users to identify and refine business requirements, create and maintain applications, workflows, processes, knowledge articles, reporting and dashboards supporting key performance indicators (KPI’s).
• Works directly with ITIL process owners, IT functional departments and operations to develop, test and deploy custom business solutions.
• Communicates ServiceNow processes, operations and capabilities to all levels of management effectively.
• Proactively engages with local user groups and vendor to understand new ServiceNow features, releases and unused or underutilized modules to help educate and drive continuous improvement, adoption and expansion of the ServiceNow platform