ServiceNow Developer

Skills

Description

Dynamic and Proactive ITSM Professional: • Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies. • Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. • Organized and analytical with the ability to work effectively in a team environment. • Demonstrated ability to implement projects on time to meet project schedules. • Capable of handling multiple priorities in a fast-moving environment. Application Portfolio Management (APM) Expertise: • Essential expertise in Application Portfolio Management (APM). • Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance. Technical Proficiency: • Intermediate level experience with ServiceNow implementations. • Understanding of the Common Service Data Model (CSDM) • Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP). • Strong communication, presentation, and writing skills. • Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.

Responsibilities

• Fundamental understanding of ITSM, ITIL • Understanding of CMDB. ServiceNow Scripting Aspects: • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. • Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs. Web Services and Integration: • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications. Customization Skills: • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. • Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes