ServiceNow ITOM Developer

Skills

Description

The ITOM Analyst III is responsible for the implementation and support of the of ServiceNow ITOM solution specializing in event management, health log analytics and AIOPs. This analyst will develop integrations between ServiceNow and third-party solution in support to the configuration and implementation of ITOM event management and aiops across the enterprise. This analyst will configure event and alert management rules and remediation workflows as well as correlate alerts from various monitoring tools. This analyst will reduce incident volume using event management rules and restore services quickly applying aiops automation. This analyst will support operations teams in the reduction of alert noise across a single pane of glass view of enterprise operations. This analyst will develop and configure ServiceNow Health Log Analytics (HLA) and predictive aiops to proactively alert operations of potential impacts to operational performance and improve service availability.

Responsibilities

• Develop and deploy ServiceNow AIOPS to enhance infrastructure monitoring, incident prediction, and automated resolution capabilities
• Development of ServiceNow ITOM solution (event management, aiops, hla) to reduce operational noise and outages and increasing service availability
• Collaborate with engineers and operations to insure the overall success of the ITOM implementation
• Monitor data flow between ServiceNow ITOM and systems to ensure seamless dataflow and operational visibility
• Assist in creating documentation of integration processes, solutions, and design decisions for future reference and use by other engineers
• Resolve integration issues, ensuring high availability, performance, and security of the integration across the ITSM/ITOM platform
• Contribute to improving integration processes, practices, and standards, fostering a culture of continuous improvement within the team
• Stay informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and contribute to the team's success