ServiceNow Lead Architect

Description

• Current ServiceNow Certified CSA or CIS-ITSM

• 5+ years of ServiceNow IT Service Management (ITSM) experience

• Has significant experience and success in Sr. architect / developer roles for medium to large enterprise ServiceNow environments (preferred experience in Healthcare sector)

• Self-motivation with ability to work independently in a virtual environment

• Collaborative working style with the ability to work cross-functionally to deliver exceptional client services

• Experience working on an Agile delivery team

• Experience with integration patterns and utilizing REST APIs within ServiceNow and external applications to integrate data and processes

• Strong Client and Server JavaScript development experience within the ServiceNow platform

• Adherence to regulatory/technical governance and policies

• Strong understanding of ServiceNow platform best practices

Responsibilities

• • Come prepared with best practice content for meetings/workshops/sessions aligned to scope of services
• • Act as a technical consultant for requirements gathering sessions with Customer stakeholders
• • Contribute as required to create a backlog of customer defined stories
• • Design solutions for the story backlog
• • When required, configure and develop solutions from the story backlog
• • Perform unit and functional testing on stories and support customer UAT break/fix
• • Refine functional testing steps as required when performing peer reviews

Educational Requirements

• • A degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline; supported by experience in a similar technical environment