ServiceNow Process Consultant
United Services Automobile Association USAA
Contract San Antonio , Texas, United States Posted 17 hours ago
About Position
ServiceNow Process Consultant (Contract)
$70.00 / Hourly
San Antonio , Texas, United States
ServiceNow Process Consultant
Contract San Antonio , Texas, United States Posted 17 hours ago
Description
Experience: Minimum of 3-5 years of experience in ServiceNow implementations or support, with a strong focus on ITSM processes (Incident, Change, Problem Management).
Knowledge of ITIL Framework: In-depth understanding of ITIL-based processes and how they can be mapped to ServiceNow.
Familiarity with ServiceNow tools and modules (e.g., Incident, Problem, Change Management, CMDB, Service Catalog, Knowledge Management, etc.). Experience with scripting (JavaScript, GlideScript) and integrations is a plus.
Strong project management skills with experience in managing ServiceNow projects from initiation through to delivery and post-implementation support.
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Ability to analyze complex problems and design effective solutions.
Experience with other ServiceNow modules such as HRSD, ITOM, SecOps, or CSM.
Experience with agile project management methodologies.
Knowledge of cloud-based solutions and integrations.
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