ServiceNow Service Mapping Specialist

Skills

Description

Design and configure the ServiceNow Platform and ITOM applications based on leading practices to deliver solutions aligned to customer business outcomes.
Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping
Create new service maps/patterns for business applications.
Work closely with Business Analyst, Technical Architect and Application SMEs to create new service maps
Able to perform discovery and resolve discovery errors.
Document Technical requirements when required.
Configure dynamic CI groups following CSDM framework.
Implement customization solutions for existing custom integrations/tables.
Provide timely status updates and recommendations on the best processes.

Responsibilities

• Broad IT experience of 10 to 12 years working within a large enterprise on implementation initiatives.
• Minimum 7+ years of experience in ServiceNow ITOM modules (Discovery and Service Mapping)
• Understand functional, technical, and business requirements and then turn those requirements into a successful implementation.
• Strong technical knowledge of ServiceNow CMDB, ServiceNow Architecture, ITOM suite, Health dashboards and CMDB audit certifications.
• Work closely with Business Analysts, Technical Architect and Application SMEs to create new service maps/patterns, resolve discovery issues and deploy the servicemaps.
• Have hands on experience in implementing Service Mapping for business applications and developing run processes.
• Must have working experience with service graph connectors and discovery of cloud resources.
• Good to have the knowledge of Application portfolio management, information Objects & TPM.
• Must have working experience using CSDM framework & configuring dynamic CI groups.
• Must have troubleshooting skills to solve the complex problems with Discovery, Service Mapping, cloud integrations &Health dashboards.
• Good hands-on knowledge and experience of JavaScript, XML, web services and API's
• Very good verbal and written English communication skills.
• Effective time management, teamwork and mentoring junior resources.
• Proven leadership ability preferred What is expected of you and others at this level Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
• Participates in the development of policies and procedures to achieve specific goals
• Recommends new practices, processes, metrics, or models Works on or may lead complex projects of large scope
• Projects may have significant and long-term impact
• Provides solutions which may set precedent Independently determines method for completion of new projects
• Receives guidance on overall project objectives Acts as a mentor to less experienced colleagues