ServiceNow Technical Writer
Lowe's
Contract Charlotte, North Carolina, United States Posted 8 months ago
About Position
ServiceNow Technical Writer (Contract)
$60.00 / Hourly
Charlotte, North Carolina, United States
ServiceNow Technical Writer
Contract Charlotte, North Carolina, United States Posted 8 months ago
Description
Essential responsibilities of the Personnel in this role will include but is not limited to:
Develop Search Engine Optimization framework in ServiceNow
Make continuous improvements to Search Engine Optimization in ServiceNow
Audit of current knowledge content to ensure findability
Utilize HTML coding to create content style and functionality
Design user experience and develop business requirements to enhance knowledge management
Identify special techniques to improve content findability
Additional Skills:
ServiceNow administration
Technical writing
Experience with ServiceNow administration and SEO
Ability to teach search engine optimization to others
Responsibilities
- ServiceNow Genius Result configuration - required
- Search Engine Optimization
- Building Search Engine Catalogs from scratch
- Tagging Articles
- AI Search
- Not heavy coding but needs to understand Website backend design
- Teaching SEO to others
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