Support Analyst
Care First Blue Cross Blue Shield
Contract Owings Mills, Maryland, United States Posted 10 months ago
About Position
Support Analyst (Contract)
$55.00 / Hourly
Owings Mills, Maryland, United States
Support Analyst
Contract Owings Mills, Maryland, United States Posted 10 months ago
Skills
-BS Degree is required (In lieu of a Bachelor's degree an additional 4 years of relevant work experience is required in addition to the required work experience.) - Strong verbal comm skills and solid documentation skillsDescription
(1) Phone support providing technical solutions in production and plan test (user acceptance testing) environments. Tier I support for mainframe or software production issues.
(2) Provide Tier 1 support for Customers which includes Blue Cross Blue Shield Plans, the Blue Cross Blue Shield Association, vendors and the internal staff
(3) Take phone calls for customer support during call center off hours. Solving tickets as they come in or escalated the tickets to the production team (production team is 24/7)
(4) Respond to and handle; alerts, abends and phone support escalations
Responsibilities
- - Software Programming (Java/J2EE/AWS)
- - Production environments Support
- - Testing environments Support
- - Mainframe, COBOL, DB2 & JCL
- - COBOL applications running under CICS
- - Ability to work within the UNIX and Windows environments using basic commands to navigate system availability and problem investigation
By applying to a job using PingJob.com you are agreeing to comply with and be subject to the PingJob.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
