Support Engineer

Description

Support DTCC applications by providing monitoring, application, and system support for DTCC's Production, QA, PSE, DEV and test environments.

• Provide 24x7 support for event monitoring, incident triage, and critical issues.

• Provide support to all environments on a shift basis, handling any activity for any environment as required.

• Provide access administration for application access to DTCC's various Production, QA, PSE, DEV and test environments and applications.

• Provide lead management support in maintaining the host operating system on Mainframe, Linux/UNIX, and Windows environments.

• Perform level 1 and 2 support for MQ & CICS issues and working with external/internal clients on MQ connectivity.

• Provide oversight on IPLs, MVS console activity, and HMC activities.

• Provide support and assistance with Autosys jobs/boxes, mainframe scheduling activities and auto operator commands on UNIX/LINUX servers.

• Identify and implement efficiencies and improvements to standard processes and procedures.

o Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.

• Provide support for change management approval, execution for DTCC's data center services Perform level 1 and 2 support for Mainview MQ & CICS products.

• Support automation by making recommendations for optimizing and streamlining daily functions and batch cycles.

• Disaster Recovery experience a plus as participation in disaster recovery tests are required (done on weekends)

Responsibilities

• Mainframe, Linux/UNIX, and Windows
• MQ & CICS, Infrastructure, DTCC
• QA, DEV, PSE