Support with MarkLogic

Skills

Description

CSAM production support analyst role is integral part of CSAM New York onsite team working closely with the business and development teams daily. Responsibilities include:
• Serve as a senior member of technical production support (L2-L1) to the Asset Management New York division, comprised of multiple trading applications hosted in heterogenous environments and having critical processing activities performed.
• Provide timely and efficient technical support for the settlement, confirmation and asset servicing applications.
• Extend knowledge and develop expertise in specific systems and business areas.
• Develop an understanding of technical or business drivers and strategies that drive the direction of departmental or client initiatives.
• Perform deep-dive investigations on complex system issues, provide solutions, and put forth proactive measures wherever applicable. Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring. Be responsible for production stability and Major Incident management (“MIM”)
• Collaborates with Service Continuity and Business Continuity Management (BCM) teams to plan and manage execution of Events like DR, Process Flow Tests, QMW and Emergency Patching of Production Environment.

Responsibilities

• • Strong analytical capability and ability to multi-task
• • Learning quickly and self-developing
• • Honest, initiative, responsible, self-disciplined, manageable
• • Ability to take ownership on issues resolution
• • Ability to perform under pressure
• • Strong interpersonal skills and ability to establish rapport with front office users
• • Excellent oral and written communication skills